Cancellation Policy

Every order placed on this website starts as a request — Grace Beds does not take online payment, so nothing is charged until we contact you to confirm the order and agree payment.

If you change your mind before that confirmation call or message, contact us with your order reference as soon as possible and we will cancel it. Nothing will have been charged.

You can still ask to cancel after your order has been confirmed, as long as it has not yet been dispatched. contact us with your order reference as soon as possible. If any payment has already been taken, it will be refunded in full.

If the order has already been dispatched for delivery, cancellation is treated as a return once you receive it — see the section below.

Separately from the above, UK law gives you the right to cancel most online orders for any reason within 14 days of delivery, and a further 14 days to return the goods. This is explained fully, along with any exceptions, in our Refund and Returns Policy.

Sign in to your customer account and use the order details for the relevant order, or contact us directly with your order number, name and the reason for cancelling. We will confirm the cancellation and, where relevant, the refund in writing.